Main: (210) 647-5128 Fax: (210) 664-2091

  • Home
  • About
    • Our Staff
    • Payment Policy
    • Location and Hours
    • Hospital Policies
  • Services
    • Surgical Center
    • Wellness
    • Drop Off
  • Online Pharmacy
  • More
    • Home
    • About
      • Our Staff
      • Payment Policy
      • Location and Hours
      • Hospital Policies
    • Services
      • Surgical Center
      • Wellness
      • Drop Off
    • Online Pharmacy

Main: (210) 647-5128 Fax: (210) 664-2091

  • Home
  • About
    • Our Staff
    • Payment Policy
    • Location and Hours
    • Hospital Policies
  • Services
    • Surgical Center
    • Wellness
    • Drop Off
  • Online Pharmacy

Hospital Policies

Zero tolerance

Failed Appointment

Failed Appointment

 We understand that situations involving your pet can sometimes be stressful and emotional. However, we kindly request that you refrain from yelling or screaming at our veterinary staff, regardless of the circumstances.

Our team is here to help, not to be hurt.

Failed Appointment

Failed Appointment

Failed Appointment

 If you fail to show up for your scheduled appointment or call less than 24 hours before your appointment there will be a failed appointment fee of $45 which will be added to your account. When you do not call in advance to cancel your appointment you may be preventing another pet from getting much-needed treatment. 

   
 

Late arrival

Late arrival

Late arrival

  Running late? We get it — things happen! Just give us a quick call, and we’ll allow up to 15 minutes of travel time. After that, we will need to reschedule your appointment so we don’t keep others waiting. Thanks for being considerate! 

Cancellation

Late arrival

Late arrival

 To be respectful of the medical needs of other patients, please be courteous and call our office at least 24 hours in advance of your scheduled appointment to cancel.  Failure to do so may result in a cancellation fee of $45 that will be added to your account. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

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WE HAVE UPGRADED OUR ONLINE PHARMACY!

 Effective January 7th, outside pharmacy approvals will no longer be available.   But don’t worry — we’re excited to introduce our new and improved online pharmacy to better serve you!