Main: (210) 647-5128 Fax: (210) 664-2091
Main: (210) 647-5128 Fax: (210) 664-2091
Hospital Policies
Zero tolerance
Failed Appointment
Failed Appointment
We understand that situations involving your pet can sometimes be stressful and emotional. However, we kindly request that you refrain from yelling or screaming at our veterinary staff, regardless of the circumstances.
Our team is here to help, not to be hurt.
Failed Appointment
Failed Appointment
Failed Appointment
If you fail to show up for your scheduled appointment or call less than 24 hours before your appointment there will be a failed appointment fee of $45 which will be added to your account. When you do not call in advance to cancel your appointment you may be preventing another pet from getting much-needed treatment.
Late arrival
Late arrival
Late arrival
Running late? We get it — things happen! Just give us a quick call, and we’ll allow up to 15 minutes of travel time. After that, we will need to reschedule your appointment so we don’t keep others waiting. Thanks for being considerate!
Cancellation
Late arrival
Late arrival
To be respectful of the medical needs of other patients, please be courteous and call our office at least 24 hours in advance of your scheduled appointment to cancel. Failure to do so may result in a cancellation fee of $45 that will be added to your account. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.